CIO / CTO o IT STRATEGIST o SR. IT EXECUTIVE
o Application Development o Enterprise Resource Planning o Strategic Planning o Capacity Planning o Infrastructure and Support Operations o Systems Integration o Coaching and Mentoring o Productivity Improvement o Team Building and Leadership o Continuous Improvement o Project Management and Governance o Vendor Management
EXPERIENCE
Vice President, Technology and Information Systems 2/2006 - 2/2008
Reported to the CFO as the most senior technology executive. Oversaw the stabilization, turnaround and growth to scale of all Technology services at $100MM corporation, with over 900 employees, 30+ technology staff members, $10MM technology budget, 60+ servers and 27 offices. Leveraged technology to support 100% organizational growth in 18 months. Improved business and technology alignment.
Accomplishments
o Oversaw the stabilization and replacement of 80% of infrastructure that substantially improved productivity
o Established technology roadmap, based on SOA principles and web 2.0 IBM-centric extranet portal for 18,000 users
o Established strategic partner relationships that increased capacity and achieved critical deliverable timelines
Project Manager, Product Development 10/2004 - 2/2006
Reported to the VP / CIO. Turned around and managed the development and implementation of a custom Enterprise Resource Planning (ERP) application to support rapid business growth. Managed cross-functional team resources, schedules, requirements and deliverables. Developed short and long-term strategies that introduced iterative development to align technology and business timelines.
Accomplishments
o Consolidated 15 different processes into a single order and inventory management application
o Developed and implemented the Product Delivery System to manage all sales and inventory
o Managed applications were primary means of reducing unscheduled revenue by 50% in 2 months
IT Project Lead, E-Business 8/2003 - 10/2004
Managed technical projects in high growth department. Directed international project teams of up to 14 individuals. Governed application lifecycle concerns. Administered emergency software release process. Negotiated vendor contracts. Initiated and led an activity-based cost analysis of programs. Managed projects impacted over 40% of site hits and 60% of connected transactions including SAP integration.
Accomplishments
o Established online connectivity with largest customer. Transactions were expected to exceed $50 million a year.
o Initiated project to replace existing Email Response Management System, reducing total cost of ownership by 65%.
o Created improved system of tracking resource utilization levels that allowed for quicker adjustment of workloads.
o Identified over 16% of charge-out costs that were misallocated.
Technical Lead, E-Business 8/2001 - 8/2003
Designed and oversaw the daily development activities of 15 different applications ranging in development time from six weeks to five months and 20 to 2,400 man hours. Created standards and best practices for expanding team, including 16 software developers. Translated business requirements into technical designs. Designed applications accounted for over 30% of application hits.
Accomplishments
o Managed daily development efforts of resources. Key project reduced development time by 80% for 6 employees.
o Designed line of product marketing applications, which were considered the largest, single source of sales leads.
o Designed unique application that created a competitive advantage while improving productivity 60%.
Lead Developer, E-Business 5/2000 - 8/2001
Developed applications based upon technical designs. Completed projects included internal, external, secured, unsecured, marketing and transactional applications. Supported growth of new department.
Support Analyst, Remote Services 7/1999 - 5/2000
Managed IT Support relationship with U.S. field operations at highest levels. Traveled extensively to plant and sales offices. Oversaw hardware and software implementations at remote locations.
Developer, Internet Services 5/1997 - 7/1999
Programmed a variety of intranet web sites for numerous business units and applications
EDUCATION
Program: ITIL (Information Technology Infrastructure Library) Certification 7/2007
Program: Interop CIO Boot Camp 5/2007
Lehigh University, Bethlehem, PA
Program: M.B.A. (Corporate Entrepreneurship Concentration) 1/2005
Pennsylvania State University, State College, PA
Program: B.S. (Management Science & Information Systems) 5/1999
ACTIVITIES
Big Brothers of Mass Bay 11/2004 - 2/2006
Innovation Roundtable of Air Products 8/2003 - 10/2004
Alpha Kappa Psi 9/1998 - 1/2003
Junior Achievement 9/2001 - 4/2002
HONORS
Product Group Beyond Expectations Award, TechTarget, Inc. 8/2005
o Granted in recognition of exceptional leadership, teamwork and communication.
Health and Safety Leadership Award, Air Products & Chemicals, Inc. 10/2003
o Chairman's award in appreciation of developing an innovative application which was praised by the FDA.
A Brief, Formal Bio
Specializing in leveraging technology to support rapid organizational growth, Benjamin Lichtenwalner has implemented technology solutions or overseen the rapid growth of technology services at companies including Inc. 500, Fortune 500 and Non-Profit Organizations. Mr. Lichtenwalner holds an M.B.A. with a concentration in Corporate Entrepreneurship from Lehigh University and a B.S. in Management Science and Information Systems from the Smeal College of Business at The Pennsylvania State University. In his "free time" Benjamin enjoys spending time with his family, reading (The Good Book, business and technology publications), riding his motorcycle and playing the occasional game of paintball. He lives in Westchester County, New York, with his wife Trina.
Benjamin Lichtenwalner
